Terms of Service

NorthScaleX is a business services brand operated by NORTH AURORAS LTDA.

These Terms of Service govern the provision of NorthScaleX services to business clients.

By purchasing or using our services, you agree to these Terms, together with any applicable written proposal, invoice or service agreement.

Our services are intended for businesses and professional use, not personal or household purposes.

For enquiries, contact support@northscalex.com.

NorthScaleX provides customer acquisition, enquiry conversion, communication automation and customer management solutions for local-service businesses.

Depending on the services purchased, this may include:

• Local search visibility and customer acquisition systems.
• AI-assisted enquiry responses and receptionist functionality.
• Missed-call text-back and automated follow-up.
• Appointment booking and scheduling systems.
• Customer relationship management and pipeline tracking.
• Database reactivation campaigns.
• Review request and reputation management systems.
• Reporting, maintenance and ongoing system management.

The exact services provided depend on the client's selected package, agreed scope and applicable onboarding requirements.

We may use third-party platforms and technology providers to deliver these services.

After purchasing a service, the client must provide the information and access reasonably required to begin setup.

This may include business details, service areas, contact information, relevant account permissions and other information necessary to configure the agreed systems.

We will configure and prepare the applicable services based on the information provided.

The client is responsible for ensuring that information supplied to us is accurate and that they have permission to grant access to relevant accounts, systems and data.

Delays in receiving necessary information or access may affect the setup and launch schedule.

NorthScaleX guarantees the delivery of at least 10 qualified opportunities within 30 days of the agreed acquisition system going live.

A qualified opportunity means a genuine potential customer enquiry that meets the agreed qualification criteria relevant to the client's business and services.

Qualification criteria may include the nature of the requested service, the location of the prospective customer and whether the enquiry represents a relevant potential business opportunity.

Qualified opportunities are not the same as confirmed bookings, completed jobs or revenue.

If NorthScaleX does not deliver at least 10 qualified opportunities within the applicable 30-day period, the client is entitled to a refund of their full initial payment.

The initial payment includes the agreed setup and first month of service.

The 30-day measurement period begins when the agreed acquisition system goes live, rather than on the date of purchase.

The qualification criteria and system launch date should be recorded and agreed during onboarding.

The guarantee applies to the acquisition system and does not promise a specific number of sales, completed jobs, customer payments or an amount of revenue.

Nothing in these Terms removes any legal rights or remedies that cannot lawfully be excluded.

NorthScaleX's advertised pricing starts from:

• £997 upfront, including initial setup, launch and the first month of service.
• £297 per month from Month 2, for ongoing services.

Actual fees depend on the selected service package and will be confirmed before purchase.

Unless otherwise agreed in writing, ongoing services are billed monthly in advance.

The initial payment covers the agreed setup and first month. Monthly recurring charges begin from Month 2.

Fees are payable using the payment method and payment arrangements agreed at purchase.

Any applicable taxes will be handled according to the relevant invoice and legal requirements.

The core NorthScaleX service does not require the client to commit to a separate paid advertising budget.

Where a client chooses additional advertising services, advertising expenditure and any associated charges must be agreed separately.

Certain third-party platforms, messaging services, telecommunications providers or other integrations may charge usage-based fees.

Any additional charges payable by the client must be disclosed and agreed before they are incurred.

We will not introduce undisclosed mandatory charges as part of the agreed core service.

To enable us to provide the services effectively, clients agree to:

• Supply accurate and reasonably complete business information.
• Provide necessary access and permissions for agreed systems.
• Respond to requests for information needed to configure or maintain services.
• Use the services lawfully and in accordance with applicable platform requirements.
• Ensure that customer communications and marketing activities conducted on their behalf have an appropriate legal basis.
• Handle prospective customers and business enquiries professionally.

Clients remain responsible for their own commercial decisions, service delivery, pricing, customer relationships and fulfilment of work.

NorthScaleX is not responsible for whether a qualified prospective customer ultimately purchases the client's services.

Some NorthScaleX services use automated messaging, follow-up sequences and AI-assisted customer interactions.

These tools are intended to support business communications, improve response times and help manage enquiries.

Automated responses may require human oversight, particularly where an enquiry involves unusual circumstances, complaints or matters requiring professional judgement.

The client remains responsible for ensuring that communications sent on their behalf comply with applicable marketing, privacy and consumer protection laws.

NorthScaleX may adjust automation configurations where reasonably necessary to maintain system performance, security or compliance.

Our services may rely on external software, hosting providers, communication services and other third-party technologies.

The availability and functionality of those services may be subject to the relevant providers' own terms and technical limitations.

We will take reasonable steps to maintain and support the systems within our control.

However, we cannot guarantee uninterrupted availability of third-party platforms, internet services or external communication networks.

After the initial setup and first month, the service continues on a monthly billing basis unless otherwise agreed.

Clients may cancel their ongoing subscription before the next scheduled billing date.

Cancellation takes effect at the end of the current paid billing period, and no further monthly subscription fees will be charged after the cancellation becomes effective.

Fees already paid for a current billing period are not ordinarily refunded solely because the client chooses to cancel, except where required by law or where the NorthScaleX money-back guarantee applies.

Cancellation requests may be submitted to support@northscalex.com.

Business and customer information supplied by the client, or processed on the client's behalf, remains the client's information.

Where supported by the relevant platform and applicable contractual arrangements, clients may request an export of eligible business and customer data.

Following termination, access to NorthScaleX-managed systems, subscriptions, automations and associated services may end.

The client should request any required data export before the service ends.

Data return, retention and deletion will be handled in accordance with applicable data protection requirements, contractual obligations and the capabilities of relevant third-party systems.

Unless expressly agreed, payment for NorthScaleX services does not transfer ownership of our internal templates, automation designs, proprietary processes or other intellectual property.

NorthScaleX retains ownership of its proprietary systems, templates, processes, documentation, branding and other materials developed independently of the client's business.

Clients retain ownership of their own branding, business information and materials provided to NorthScaleX.

During an active subscription, clients receive the rights reasonably necessary to use the agreed services for their business.

Any additional ownership or licensing arrangements must be agreed in writing.

NorthScaleX aims to help clients attract relevant enquiries, improve response times, follow up consistently and convert more opportunities into customers.

However, business outcomes depend on factors beyond our control, including local demand, competition, the client's pricing, availability, customer service and ability to close enquiries.

Except for the express qualified-opportunity guarantee described in Section 4, we do not guarantee particular search rankings, sales figures, appointment totals, completed jobs or revenue.

Any examples, testimonials or illustrative calculations displayed on our website are not promises that every client will achieve the same results.

Each party remains responsible for its own obligations under these Terms and applicable law.

To the extent permitted by law, NorthScaleX is not responsible for losses arising solely from the client's own business decisions, failure to respond to customers, inaccurate information supplied by the client or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation.

Any additional limitations of liability should be expressly agreed in the applicable client service agreement.

We may update our services or these Terms where reasonably necessary to reflect operational, technical or legal changes.

Where changes materially affect an existing client's contractual rights or obligations, we will provide appropriate notice and obtain agreement where required.

Changes will not retrospectively remove a refund entitlement already earned under the applicable guarantee.

The governing law and dispute resolution arrangements applicable to a client engagement should be specified in the relevant written service agreement.

Nothing in these Terms limits rights or protections that cannot lawfully be excluded under applicable law.

Clients should contact support@northscalex.com in the first instance if they have a concern about the services or wish to resolve a dispute.

For questions about these Terms, billing, cancellation or our services, contact:

NorthScaleX
Operated by NORTH AURORAS LTDA
Email: support@northscalex.com